Ordryx for Shopify.

What you need

• An Ordryx: one we host for you, or one you run yourself and have linked to your Ordryx account.
• To be the store's owner in Shopify. Only the owner can connect the store, disconnect it or change what comes in.

Connecting your store

1. Install the Ordryx app in your Shopify admin and approve what it asks for.
2. Get a code in Ordryx: Sales › Sales channels › Add a store › Shopify, then choose The Ordryx app. The code lasts 10 minutes and works once.
3. Type the code into the app in your Shopify admin (Apps › Ordryx), check that both names are right, and press Connect.

Ordryx moves on by itself to What syncs and your products. Bring your products in as items, starting from Shopify's counts or counted yourself, then press Finish & sync. Your stock follows Shopify from that first sync on: what Shopify shipped before it is already out of your starting stock, so Ordryx leaves it alone.

Connecting changes nothing in your store.

Day to day

• Orders come in by themselves, about a minute after they change in Shopify, if automatic sync is on (Sales › Sales channels › Shopify). Sync now reads them at once.
• Open orders count toward what to make (Production › Plan).
• Stock comes off when Shopify ships an order, once, and goes back if that fulfilment is cancelled. A refund doesn't put stock back: count it back in if it returns.
• From your Shopify admin, the app's page shows which Ordryx the store is connected to, and lets you sync, pause, or choose which sales channels come in.

Pausing and disconnecting

Pause stops Ordryx reading the store and keeps the connection. While paused or disconnected, nothing that happens in the store moves your stock in Ordryx, not even a cancellation. Resuming carries on from where it stopped.

Disconnect it from its page in Ordryx, or uninstall the app in Shopify. The orders already in Ordryx stay there. Connecting the same store again later carries on as before; a different store starts fresh.

Tracking numbers

If you buy shipping labels in Ordryx, it can mark the order fulfilled in Shopify with the label's tracking number, and Shopify emails the customer if you ask it to. Voiding the label cancels that fulfilment. It's off until you turn it on in Shipping › Settings › Shopify orders; the first time, Shopify asks you to approve the app managing fulfillments.

What the app reads, and what it never does

• It reads your orders, their fulfilments and your products.
• For orders waiting to ship, it reads the ship-to name, address and phone, to buy their labels. Ordryx keeps them encrypted, shows them only to the staff who ship, and clears a store order's address 90 days after it's done. It never asks for customers' email addresses.
• It never changes your products or prices in Shopify. Today the only change it makes is marking an order fulfilled for a label, and only once you turn that on.
• Sending your stock counts to Shopify is coming. It will be a setting of its own, off until you turn it on, and Shopify will ask you to approve it first.

Our privacy policy says what Ordryx keeps, where, and for how long.

Getting help

In Ordryx, Help sends us a message that comes back to you there. Or email info@ordryx.com, and tell us your store's address (yourstore.myshopify.com). Please don't send customers' details.