Activity and diagnostics

Activity is the shop's record of who changed what, and when. Diagnostics shows whether Ordryx itself is healthy: its checks, any errors, and how fast it runs. Use Activity to answer "what happened?" and Diagnostics when something seems wrong.

Who can do this

• Settings › Activity opens for owners and for roles that can view the activity log.
• Settings › Diagnostics opens for owners and for roles that can run diagnostics. The standard Manager role can open both.

Activity

Every change people make is recorded: sign-ins, people and roles, settings, modules, backups, outside access, and each module's own work. So is everything an AI assistant did, and anything Ordryx did by itself. Nothing in the list can be changed.

Each line shows When, Who, the Area and What happened. A tag after the name says when it wasn't a person: AI for an assistant, Ordryx for something Ordryx did by itself, server for a command run on the server.

Finding something

Use the filters at the top:

• Period: Today, Last 7 days, Last 30 days, Last 90 days or Everything.
• Area: Every area, or one part such as Sign-in, People, Settings, Backups, AI or a module.
• Person: anyone, or one person.
• Search: type a word from the line.

Press Show older at the bottom to load more.

From a person's page in People, Their activity → opens Activity for just them. From Outside access & AI, Assistant activity → opens the AI area.

Address views

Each time someone sees, prints or downloads where an order or a parcel goes, Ordryx records who, when, which orders and what for. It never records the address itself.

These lines are kept apart: they aren't listed under Every area. Pick Address views in Area (or press Show address views) to see them. Ordryx then shows the last 90 days, so a monthly check doesn't miss any.

Diagnostics

Settings › Diagnostics has five tabs: Health, Errors, Speed, Logs and Support bundle.

Health

Ordryx runs checks on itself (the shop's records, disk space, backups, email, recent errors and more) and on each switched-on module. The banner sums them up: Everything's running, or what to look at.

Each area is a card with a coloured dot. Press a card to open it: you see each check, and for a problem, What to do. Some cards have a link straight to the screen that fixes it. Press Check again to run the checks now.

The light next to your name at the bottom of the menu shows the same: System OK or Needs attention.

Errors

When something fails, Ordryx shows a short ref (like 7F3A-21C9) on the screen. On the Errors tab, type that ref in Find by ref and press Find. Press a line to see more. Send the ref to Ordryx support if you ask for help.

Speed

How quickly Ordryx answers, for Today, 7 days, 30 days or 90 days: how many requests, how long a typical one takes, the slow ones, memory, the size of the shop's records and the free disk space. It also shows background work, such as backups, and the slowest requests. If something is slower than usual, a note at the top says so.

The numbers are kept 90 days on this install and never sent anywhere.

Logs

The newest lines of Ordryx's own log. Pick Everything, Warnings and up or Errors only, or search for a ref. This is mostly useful when Ordryx support asks for it.

Support bundle

A support bundle is one file you can send to Ordryx support so they can see what's wrong.

1. Open the Support bundle tab.
2. If you can see Activity, you can tick Include recent activity. It helps answer "what happened?", but it names people.
3. Press Download support bundle.

The tab lists what's in it: versions, modules, health checks, settings without passwords or secrets, recent errors and logs, and the last week's speed numbers. It never contains your records, customer or contractor details, passwords, tokens or keys. See Getting help for how to send it.