Help · Settings and people
Notifications
Notifications tell you when something needs you, like a failed print or a contractor's answer. Each person chooses, kind by kind, whether to get it by email, as a push message on their phone, or both.
Where to choose
Open My account (press your name at the bottom of the menu) and find the Notifications card. Your choices are your own. Nobody else's change.
You only see the kinds your role can act on, grouped under each module. If your role includes none, the card says there is nothing to choose yet.
The kinds of notification
Which kinds you see depends on the modules switched on and your role.
| Module | Notification | What it means |
|---|---|---|
| Printers | A print failed | The printer stopped a print with an error, or shut down. Not a print someone cancelled. |
| Printers | A printer went offline mid-print | It stopped answering while printing. |
| Printers | A plate is waiting | A finished print hasn't been checked for longer than the shop's setting. |
| Printers | Out of filament | The filament sensor paused a print. |
| Contracting | A contractor accepted or declined work | Their answer to an offer in the contractor portal. |
| Contracting | A contractor asked for work | A request from the contractor portal. |
| Purchasing | Order today (each morning) | On a day something should be ordered: the list, at the hour you pick. No prices. |
| Sales | A customer asked for their data | A store passed on a customer's request for what the shop holds about them. You have 30 days to send their file. |
Contractors using the contractor portal have kinds of their own, such as new work offered to them. They get those by push only.
Choosing email or push
Each kind has two switches: Email and Push. Press one to turn it on or off. It saves at once and says Saved.
- Email goes to the address in your You card. If you have no email there, or the shop's email isn't set up yet, the card tells you.
- Push sends a short message to your phone or computer. It needs push turned on for the shop, and a device of yours that hears it (below).
For the morning Order today email, the Alerts card on the same page has Morning email at, where you pick the hour.
Push for the whole shop (owners)
Push messages pass through Apple's or Google's push service. They are encrypted, so the service can't read them, but it does see that a message went to a device. So push is off until an owner turns it on.
- As an owner, open My account.
- In the Notifications card, turn on Push notifications for this shop.
Until then, everyone else's card says push is off for this shop.
Adding a device
Once push is on for the shop, add each phone or computer you want to hear it on.
- Open Ordryx on that device, at the shop's HTTPS address.
- Open My account and find Devices in the Notifications card.
- Press Turn on notifications on this device.
- Allow notifications when the device asks.
- Press Send a test to check it works.
If the button doesn't show, the card says why: for example, notifications are blocked for Ordryx in the device's settings, or the page isn't open at the HTTPS address.
Every device that hears your notifications is listed, with when something was last sent. Press Remove to stop one.