Ship an order

This page walks one order from To ship to the carrier: pick it, pack it, buy and print its label, and hand it over at the end of the day.

Before your first label, Shipping needs a few things set up: an account to buy labels through, where you ship from, your boxes, and the owner's acceptance of the shipping responsibility. Shipping › To ship shows a Get started list until they're done. See Shipping.

To buy a label you need the Ship level in Shipping, and Sales' See customers' addresses, because the label carries the address.

1. Find the order

1. Open Shipping › To ship.
2. Look under Can ship now. These orders have every part on the shelf. Stock goes to the order first in line, so start at the top.
3. If the order shows Asked for, the customer wants something extra: text to engrave, or a service like gift wrap. Do it before you pack.

An order under Make first needs making before it can ship. Its Make button starts that. (The screens use your shop's own word for making: Build, Make or Bake.)

2. Pick and pack

1. Press Buy label on the order's row. The label page opens.
2. What's left to ship lists each item and how many. Take them from the shelf.
3. Pack them in one of your boxes.

Shipping many orders at once? Use Bulk ship instead (see Shipping). It prints a pick list that walks your bins in order.

3. Buy the label

1. Check Ships to. Someone allowed to correct addresses can press Change the address.
2. Under 1 · The package, pick the Box you packed it in.
3. Leave Weight empty to use the items' weights, or weigh the box and type it.
4. Pick Ship on: Today, or a later day if it goes out then.
5. Press Get rates. The carrier checks the address. If it says it couldn't confirm the address, check it before buying.
6. Under 2 · The rates, pick a rate. Customer's choice marks the one nearest to what the customer chose at checkout.
7. Press Buy (the button shows the price).

The note beside Buy says what will happen. An order typed in by hand ships at once and its stock leaves. A WooCommerce order ships and the store is told. A Shopify order waits for Shopify to know it's fulfilled.

4. Print the label and slip

1. Under Labels, press Print 4×6 for a label printer, or Letter for a normal printer. Print at 100%.
2. Press Packing slip and print it.
3. Put the slip in the box, close it, and stick the label on.

Print the label now. Ordryx keeps a label's file only until the carrier has the parcel, and never more than 14 days.

5. Hand it to the carrier

1. Open Shipping › End of day. Each carrier's card lists today's labels not scanned yet.
2. For USPS labels, press Make the SCAN form…, then make and print the form. The carrier scans one barcode for the whole stack.
3. If the carrier should come to you, press Book a pickup….
4. Give the parcels (and the SCAN form) to the carrier.

Then follow the parcel on Shipping › Shipments until it's delivered.

If something goes wrong

Bought the wrong label, or the order won't go? Open the order's label page and press Void, before the carrier scans it. For an order typed in by hand, the order goes back to To ship and its stock goes back. The postage is refunded or not billed, depending on the account. Then buy a new label.

A label from an earlier day that was never scanned shows on End of day under Not handed off yet. Hand it over, or press Open or void.